A two-phase programme that solves TUFT's distribution, authenticity, and visibility challenges — first with a purpose-built dual B2B/B2C WordPress platform, then with a 12-month SEO + AI + AEO + Beauty Insider content campaign that makes TUFT the unambiguous authority in professional beauty tools across Singapore and Malaysia.
TUFT makes world-class professional tools. But right now, the digital infrastructure doesn't protect the brand, doesn't serve trade partners, doesn't convert consumers — and the wrong technology choice is about to make all of it worse.
Fake and unauthorised TUFT units — particularly in Malaysia — are reaching consumers who can't tell the difference. Every counterfeit sold is a lost official sale, a live brand reputation risk, and a potential danger to the end-client's safety.
Grey-market retailers slash TUFT prices with no consequence. No Minimum Advertised Price policy, no serial tracking to identify leaking stock, no mechanism to remove or penalise offenders. Brand equity erodes every single month.
A salon owner needing NET30 wholesale terms, tiered pricing, and a 24-hr aftercare SLA has nothing in common with a home user who just wants to find the right dryer. One site serving both serves neither — and costs conversions from both audiences simultaneously.
TUFT's growth depends on being found — in Google, in AI answers (ChatGPT, Perplexity), and in beauty authority publications. Shopify's closed architecture, restricted schema control, limited content management, and poor blog/AEO capability make it structurally unable to compete in organic and AI-driven search. This is a platform that will permanently cap TUFT's digital reach.
Grey-market sellers can undercut price. They cannot undercut: verified authenticity, a structured trade portal, Beauty Insider editorial authority, or a platform built to dominate search across Singapore and Malaysia. The right technology and the right agency partnership makes TUFT the only logical official choice.
Shopify is an excellent platform for simple consumer retail. TUFT is not a simple consumer retail operation — it's a dual B2B/B2C ecosystem with complex trade pricing, SEO authority requirements, AEO infrastructure, and a content-driven growth strategy. Shopify cannot serve these needs. Here's why.
This is effectively building two websites in one platform: a full B2C consumer store and a full B2B trade portal — each with its own navigation, pricing layer, content, checkout flow, and user experience. A single consumer Shopify store would cost SGD 10–15K. A single B2B trade portal would cost the same again. The TUFT platform delivers both — with full SEO/AEO architecture and Beauty Insider integration — at SGD 36,000. That's exceptional value for what's being built.
A direct comparison of what TUFT has today against what the new platform delivers — across every dimension that matters to the business.
Selected excerpts from the prototype builds — showing exactly how the platform solves the key problems for both your trade (B2B) and consumer (B2C) audiences. This is essentially two full websites engineered into one — which is why the build investment reflects that complexity.
Home users, young stylists, and DIY enthusiasts land here first. The mode switcher sets the tone instantly — professional social proof builds trust, the product grid drives discovery, and Verify My Tool handles the authenticity question before they even think about buying elsewhere.




Instantly switches headlines, CTAs, pricing, and navigation for the Consumer or PRO audience — same platform, completely different experience.
Prominently above the fold. Signals the fake product risk — and positions the official platform as the only safe purchase source. Converts counterfeit anxiety into official conversions.
Auto-scrolling "Used by Singapore's Top Salons" ticker builds professional halo for consumer visitors. They want what the pros use — we show them the pros use TUFT.
Salon owners, barbers, and resellers log in here. They see their account tier, wholesale pricing (up to 25% off), order history, open support tickets, and a named account manager. This is what turns a product supplier into a genuine trade partner.
The "Progress to Platinum" bar showing exactly how much spend is needed to unlock better pricing is a gamification mechanism that drives higher order volume without discounting. Gold accounts seeing they're SGD 660 from Platinum will consolidate all purchases here.
B2B buyers stay loyal to distributors they have a direct contact at. Sarah Koh's card — with response SLA, WhatsApp, and loan device status — humanises the trade relationship in a way no generic distributor does.
Real trade infrastructure — not a consumer checkout. Payment terms, corporate invoicing, and bulk order flows that your serious salon and reseller accounts actually expect from a professional distributor.
When a salon owner or reseller switches to PRO mode (or arrives via the PRO portal link), the entire homepage transforms — headlines, CTAs, social proof, pricing, and navigation all shift to address the trade buyer's specific needs and language.
The consumer homepage and the PRO homepage are completely different experiences — different headlines, different CTAs, different social proof signals, different pricing visibility, different navigation. Building this as a true dual-platform (not a basic theme with two pages) is why the investment reflects a two-site build. You're getting both, at a fraction of the cost of running separate domains and codebases.
This is not a cosmetic redesign. Each page in the platform is engineered to solve a specific business problem — whether that's counterfeit exposure, trade partner retention, conversion failure, or brand authority.
The homepage simultaneously builds professional credibility, routes B2B and B2C visitors to their respective journeys, and places the Verify My Tool strip prominently. The serial verification tool on the homepage isn't just brand protection — it's a conversion driver. If you're worried about authenticity, the official platform is the only place that can resolve it.
Gated wholesale pricing (15/20/25% by tier), NET30 terms, account dashboard, and a tier tracker that motivates larger orders. The named account manager card — with a real name, role, and WhatsApp link — humanises the trade relationship. B2B buyers stay loyal to distributors they have a real contact at. The tier upgrade tracker (e.g. SGD 800 to Platinum) drives consolidation on the official platform.
PRO-gated downloads create a genuine incentive to register. The TUFT Academy (48 videos, 12 certifications) creates professional lock-in: a salon team trained on TUFT tools, with TUFT certifications on their walls, is far less likely to switch brands. The serial verify tool embedded here also serves resellers checking their own stock before sale — and catches grey-market inventory entering the supply chain.
The About page is the page that closes B2B decisions — 20+ year heritage, co-development with working professionals, Tai Wah's exclusive distribution legitimacy, named team members. The Aftercare page turns vague promises into specific SLA commitments: "Gold: repair or replacement within 24 hours, loan device while in service." No competitor offers this in writing. Specificity is the differentiator that converts consideration into partnership.
Maple Tree Media is the only agency in Southeast Asia that combines its own beauty media platform (Beauty Insider), full-stack development, SEO/AEO expertise, and a regional network of 350,000+ beauty-engaged followers — all working together for one client. You don't need five agencies. You need one that owns the ecosystem.
No other agency in the region owns its own professional beauty media platform. When BI publishes about TUFT, it ranks on Google, gets distributed to 350,000+ followers, and builds real SEO authority — not just a paid placement that disappears next month.
3.85M Google impressions/monthWe write, structure, and publish content that ranks in Google and gets cited by ChatGPT, Perplexity, and Google's AI Overviews. AEO (Answer Engine Optimisation) is not something most agencies offer — we've been building it into every piece of content we produce since AI search became mainstream.
AI answer engine readyOur developers, UI/UX designers, and WordPress specialists build the platform. No outsourcing, no handoffs, no miscommunication between agencies. The team that builds the platform is the same team that writes the SEO content and publishes on BI — which means everything is built to rank from day one.
Design · Dev · UX · Copy · SEOOur editorial team understands the beauty professional audience — the language of a salon owner, the concerns of a home user, the trust signals that make a barber choose a brand. Generic agency copy doesn't convert in this industry. Category expertise does.
10+ years beauty editorialWe operate across both markets with local editorial teams, local keyword research, and local salon relationships. The Malaysia counterfeit and grey-market problem TUFT faces is something we can address with authoritative MY-market content — something a Singapore-only agency cannot credibly do.
SG + MY dual-market expertisePlatform build, SEO content, BI editorial, salon partnership, and social amplification are all coordinated by one team with one brief. No agency fragmentation. No misaligned messaging. The platform serves the SEO strategy which feeds the BI content which drives traffic back to the platform. A closed loop that compounds.
One brief. One team. One outcome.Prototype-to-pixel platform design, dual B2B/B2C UX architecture
Full-stack WooCommerce build, custom plugins, B2B trade logic
Technical SEO, schema, AEO headers, AI answer engine optimisation
Beauty-category editorial, product copy, B2B and B2C tone
Published articles, Special Reports, authenticity features on BI SG + MY
350K+ beauty followers across SG + MY channels
Professional salon shoots, product tester videos, BI distribution
Salon partner listings, live booking integration, TUFT certified salon programme
A full dual B2B/B2C WordPress platform. Three milestone payments across 4–5 months. Includes 12 months of free maintenance. One optional add-on available after launch.
| Deliverable | What's Included | Type | Investment |
|---|---|---|---|
| B2C Consumer Store | WordPress + WooCommerce theme, full product catalogue, consumer checkout (PayNow, Stripe, PayPal), loyalty points, mobile-optimised, lifestyle product photography integration | Included | SGD 10,000 |
| PRO Trade Portal + B2B Infrastructure | Gated B2B accounts, tiered wholesale pricing (Standard/Gold/Platinum), NET30 payment terms, PRO dashboard with order history + tickets, account manager card, Klaviyo B2B email sequences, PRO account application + approval workflow | Included | SGD 12,000 |
| TUFT Academy + Resource Hub | PRO-gated video portal, certificate generation system, gated download library (catalogues, price lists, brand assets), co-marketing asset library, reseller application flow | Included | SGD 5,000 |
| Technical SEO + AEO Architecture | Full schema markup (Product, FAQ, Article, HowTo), AEO-ready header templates, hreflang for SG/MY, Core Web Vitals optimisation, GA4 + Search Console setup, AI-answer-ready content architecture baked into every page | Included | SGD 3,500 |
| WhatsApp + Book & Go Integration | B2C consultation routing, B2B trade enquiry flow, BI partner salon calendar integration | Included | SGD 1,500 |
| BONUS 12 Months Free Maintenance | Security monitoring, speed optimisation, plugin updates, content updates, monthly health report, tech fixes — full year included at no cost | Included | SGD 4,200 value |
| Normal Market Rate | SGD 46,000 | ||
| Special Partnership Rate 3-milestone payment · Month 1, Month 3 and Month 5 | SGD 36,000 You save SGD 10,000 | ||
| + Optional Add-On | Verify My Tool serial authentication system + MAP Policy Centre — serial number database, admin upload panel, front-end instant authentication, reseller registry, MAP violation reporting tool. Available to add after Phase 1 launch. | Optional | SGD 8,000 |
Milestone 1 (Week 1): SGD 10,000 — Design sign-off, development kickoff · Milestone 2 (Week 6): SGD 12,000 — Consumer store + PRO portal live on staging · Milestone 3 (Week 12): SGD 10,000 — Full launch, all features QA'd and live
A 12-month SEO, AI, and AEO content programme — combined with Beauty Insider editorial authority — that makes TUFT the dominant search presence for professional hair tools across Singapore and Malaysia. Two options. Both drive authority.
Phase 1 is a one-time build. Phase 2 is the ongoing growth engine. Together, they turn TUFT into the unambiguous digital authority for professional beauty tools across Singapore and Malaysia.
Verify My Tool + MAP Policy Centre — SGD 8,000 (one-time): Full serial number authentication system, admin upload panel for new stock batches, MAP Policy Centre with violation reporting and reseller registry. Can be added after Phase 1 launch once the core platform is live and operational.
To deliver on time and to brief, we require the following from the client before or during Month 1. Missing assets will delay milestone timelines — we will flag early and provide templates where possible.
The 4–5 month build timeline assumes timely delivery of all client assets. We will provide a full asset checklist and briefing template at onboarding. If key assets (product images, copy, pricing data) are delayed by more than 2 weeks beyond the agreed delivery date, milestone timelines will shift accordingly. We flag early — we never wait silently.
A quick, structured start. No long procurement cycles. From sign-off to first deliverable in under a month.
30-minute alignment call. Confirm programme, confirm WordPress + WooCommerce stack, nominate partner salons for Book & Go, identify first keyword clusters for SEO brief.
SGD 10,000 deposit activates the project. Design brief begins immediately. First wireframe review within 5 business days of sign-off.
Full Maple Tree Media team. Brand brief, product catalogue, tone of voice, PRO account structure, and Book & Go partner list signed off. Phase 2 keyword brief prepared in parallel.
Consumer store + PRO portal + TUFT Academy + Resource Hub — fully QA'd and live. Phase 2 SEO programme activates on go-live day. First BI content in market within 30 days.
Every month without a structured platform is another month grey-market sellers rank ahead of the official TUFT channel, another month without MAP enforcement, and another month where trade partners have no structured reason to register and stay. SEO and AEO content needs 6–9 months to reach peak authority — the earlier the programme starts, the sooner TUFT owns its market. The window to get ahead of competitors and counterfeit sellers in search is now.